Privacy Policy

Last updated: December 12, 2025

1. Introduction

Domivexa Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Domivexa Ltd
Registered Address: [Your Business Address]
Company Registration Number: [Your Company Number]
Email: privacy@domivexa.co.uk
Phone: [Your Phone Number]

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Contact Us: Name, email address, phone number, company name, and message content
  • Engage Our Services: Business information, billing details, payment information, and any other information necessary to provide our services
  • Subscribe to Newsletter: Email address and name
  • Create an Account: Username, password, email address, and profile information

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
  • Usage Data: Information about how you use our website, products, and services
  • Cookies and Tracking Technologies: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information about you from third parties such as:

  • Analytics providers (e.g., Google Analytics)
  • Advertising networks
  • Social media platforms (if you interact with us on social media)
  • Payment processors

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

  • To provide and manage our digital marketing services
  • To communicate with you about our services
  • To process payments and manage billing
  • To respond to your inquiries and support requests

3.2 Business Operations

  • To improve our website and services
  • To conduct data analysis and research
  • To protect against fraud and ensure security
  • To comply with legal obligations

3.3 Marketing

  • To send you promotional materials and newsletters (with your consent)
  • To personalize your experience on our website
  • To conduct market research

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: Processing is necessary to perform our contract with you
  • Consent: You have given explicit consent for specific processing activities
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights don't override these interests
  • Legal Obligation: Processing is necessary to comply with legal requirements

5. Data Sharing and Disclosure

We may share your personal information with:

5.1 Service Providers

We work with third-party service providers who assist us in delivering our services:

  • Cloud hosting providers
  • Email marketing platforms
  • Payment processors
  • Analytics providers
  • CRM systems

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. International Data Transfers

Some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

  • EU-UK adequacy decisions
  • Standard Contractual Clauses
  • Binding Corporate Rules

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Client Data: Retained for the duration of our business relationship plus 6 years for tax and accounting purposes
  • Marketing Data: Retained until you withdraw consent or we no longer have a legitimate interest
  • Website Analytics: Typically retained for 26 months

8. Your Rights

Under UK GDPR, you have the following rights:

8.1 Right of Access

You can request a copy of the personal data we hold about you.

8.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

8.3 Right to Erasure

You can request deletion of your personal data in certain circumstances.

8.4 Right to Restrict Processing

You can request that we limit the processing of your personal data in certain situations.

8.5 Right to Data Portability

You can request to receive your personal data in a structured, commonly used format.

8.6 Right to Object

You can object to processing based on legitimate interests or direct marketing.

8.7 Rights Related to Automated Decision Making

You have the right not to be subject to automated decision-making, including profiling, that produces legal effects.

8.8 Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time.

To exercise your rights, contact us at: privacy@domivexa.co.uk

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

  • SSL/TLS encryption for data transmission
  • Secure servers and databases
  • Regular security audits
  • Staff training on data protection
  • Access controls and authentication

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Your Right to Complain

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Domivexa Ltd
[Your Business Address]
Email: privacy@domivexa.co.uk
Phone: [Your Phone Number]